Load Coordinator

Witte Bros. Exchange Inc.; Troy (MO); On-site; USD 42,000 - 60,000; Full time

Job summary

Witte Bros Exchange Inc. in Troy, MO is seeking a Load Coordinator to plan, schedule, and manage freight movements, coordinating TL and LTL shipments while maintaining strong customer and broker relationships and resolving transportation issues to support efficient operations.

This full-time, on-site role requires excellent communication, organization, and problem-solving skills, plus experience with logistics software and EDI/API systems; typing 30–35 WPM and the ability to handle multiple

Qualifications

• Experience in transportation, logistics, dispatching, or freight coordination preferred.
• Knowledge of TL and LTL freight operations.
• Proficient with logistics software, EDI/API, and Microsoft Office.
• Excellent communication and customer service skills.
• Strong organizational abilities and attention to detail.

Responsibilities

• Coordinate and schedule TL and LTL freight for assigned regions.
• Manage reload opportunities and assign drivers to maximize fleet utilization.
• Enter and maintain freight orders, load information, and shipment documentation.
• Monitor shipment status, loading/unloading activities, and delivery schedules.
• Communicate with customers and brokers regarding load updates and service changes.
• Track and report detention, lumper, and OSD claims.
• Resolve transportation and customer service issues promptly.
• Follow up on detention requests and outstanding load payments.
• Assist with training new team members and contribute to process improvements.
• Uphold company values and contribute to a positive team environment.

Skills

Communication skills

Customer service

Relationship-building

Organizational skills

Attention to detail

Typing speed 30-35 WPM

Problem-solving

Tools

Logistics software

EDI/API systems

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Hourly Full Time Witte Bros Exchange Inc, Troy, MO, US

Position Summary

The Load Coordinator plans, schedules, and manages freight movements to ensure timely, cost-effective transportation. This role coordinates truckload (TL) and less-than-truckload (LTL) shipments, maintains strong customer and broker relationships, monitors load activity, and resolves transportation issues to support efficient operations.

Key Responsibilities

• Coordinate and schedule TL and LTL freight for assigned regions.
• Manage reload opportunities and assign drivers to maximize fleet utilization.
• Enter and maintain freight orders, load information, and shipment documentation.
• Monitor shipment status, loading/unloading activities, and delivery schedules.
• Communicate regularly with customers and brokers regarding load updates, schedule changes, and service issues.
• Track and report detention, lumper, and OSD (over, short, and damaged) claims.
• Resolve transportation and customer service issues promptly.
• Follow up on detention requests and outstanding load payments.
• Assist with training new team members and support continuous process improvements.
• Uphold company values and contribute to a positive team environment.

Qualifications

• Transportation, logistics, dispatching, or freight coordination experience preferred.
• Knowledge of TL and LTL freight operations.
• Strong communication, customer service, and relationship-building skills.
• Excellent organizational skills with the ability to manage multiple priorities.
• Proficiency with logistics software, EDI/API systems, and Microsoft Office.
• Strong problem-solving abilities and attention to detail.
• Ability to type 30-35 WPM or greater.

Schedule

Full-time, Monday through Friday, on-site. Schedule flexibility and occasional extended hours may be required to meet business needs.

Note: This description outlines the primary responsibilities of the position and is not intended to be an exhaustive list of all duties that may be assigned.

We are an Equal Opportunity Employer and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.