Onsite HVAC Dispatch & Customer Care Pro (ServiceTitan)

The Contractor Consultants; Plano (TX); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

401(k) plan

Health insurance

Dental insurance

Vision insurance

Bi-weekly pay + commissions

Paid time off

Parental leave

Referral bonuses

Training opportunities

Tech package

Uniforms provided

Job summary

Samm's Heating & Air Conditioning in Plano, TX is seeking a Customer Service Representative to keep operations running smoothly. You will serve as the hub, booking, routing, and coordinating with technicians while delivering elite service to residential and commercial clients.

This role emphasizes dispatch accuracy, empathy, and clear communication, with a compensation package including hourly pay of $22–$25 plus Commission, comprehensive benefits, and opportunities for ongoing training.

Qualifications

• Hands-on experience using ServiceTitan for booking/dispatching.
• HVAC dispatching or mechanical services experience.
• Ability to multitask and stay composed in a fast-paced environment.
• Strong verbal communication and professional phone presence.

Responsibilities

• Use ServiceTitan to book, schedule, and route calls.
• Prioritize routine vs urgent service requests.
• De-escalate high-pressure customer situations with empathy and clarity.
• Explain technical updates clearly to residential/commercial clients.
• Document all interactions and statuses for team coordination.
• Collaborate with field technicians to optimize routes and prep.

Skills

ServiceTitan experience

HVAC dispatching

multitask

Education

Associate's degree

HVAC industry experience

Tools

ServiceTitan

Job description

Samm's Heating & Air Conditioning in Plano, TX is seeking a Customer Service Representative to keep operations running smoothly. You will serve as the hub, booking, routing, and coordinating with technicians while delivering elite service to residential and commercial clients.

This role emphasizes dispatch accuracy, empathy, and clear communication, with a compensation package including hourly pay of $22–$25 plus Commission, comprehensive benefits, and opportunities for ongoing training.