HVAC Dispatch Specialist — ServiceTitan Pro, Commission

Sammsheatingandair; Plano (TX); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

401(k) plan

Health, dental, and vision insurance

Bi-weekly pay with overtime and commis

Paid time off

Paid parental leave

Referral bonuses

Training opportunities

Uniforms provided

Job summary

Samm's Heating & Air Conditioning in Plano, TX is seeking a Customer Service Representative to be the central hub of daily operations, coordinating dispatches, scheduling, and customer communications for residential and commercial HVAC services.

You will master ServiceTitan for booking, prioritize requests, de-escalate customer situations, and document interactions to keep field technicians productive. This is a full-time, on-site role with competitive pay and commission opportunities.

Qualifications

• Experience using ServiceTitan for booking and dispatch.
• Experience in HVAC/mechanical services.
• Ability to multitask in a fast-paced environment.
• Strong verbal communication and professional telephone presence.

Responsibilities

• Operate the dispatch board in ServiceTitan to book, schedule, and route calls.
• Prioritize service requests by balancing routine maintenance and urgent emergencies.
• De-escalate high-pressure customer situations with empathy and clarity.
• Translate field updates into clear explanations for residential and commercial clients.
• Document all customer interactions and system statuses for seamless coordination.
• Collaborate with field technicians to optimize daily routes and job prep.

Skills

HVAC dispatching

Communication skills

Multitasking

Education

Associate's Degree

Tools

ServiceTitan

Job description

Samm's Heating & Air Conditioning in Plano, TX is seeking a Customer Service Representative to be the central hub of daily operations, coordinating dispatches, scheduling, and customer communications for residential and commercial HVAC services.

You will master ServiceTitan for booking, prioritize requests, de-escalate customer situations, and document interactions to keep field technicians productive. This is a full-time, on-site role with competitive pay and commission opportunities.