On‑Site Desktop Support Engineer

SISL Global; Whippany (NJ); On-site; USD 55,000 - 75,000; Full time

Job summary

SISL Global is seeking a Desk Side Support Engineer to provide on-site IT support in Whippany, NJ. The role focuses on resolving complex hardware, software, and network issues escalated from the help desk, with hands-on troubleshooting and on-site installations.

The ideal candidate will excel in customer service, problem-solving, and collaboration with IT teams to ensure minimal downtime for end-users. Responsibilities include imaging, device deployment, and maintaining documentation.

Qualifications

• Hands-on IT support for hardware, software, and network issues.
• Strong customer service and problem-solving abilities.
• Help desk escalation and resolution coordination with remote teams.

Responsibilities

• Diagnose and resolve hardware issues (desktops, laptops, printers, peripherals).
• Troubleshoot software problems (OS, applications, drivers) and perform installations/upgrades.
• Configure and deploy workstations for new hires, including imaging and data migration.
• Assist with on-site network, server, and telecom equipment issues.
• Maintain documentation on hardware, configuration, and user processes.
• Document solutions in the ticketing system and update knowledge base.

Skills

Customer service

Problem solving

On-site support

Team collaboration

Tools

Windows OS

Office 365

VPN access

Imaging tools

Job description

SISL Global is seeking a Desk Side Support Engineer to provide on-site IT support in Whippany, NJ. The role focuses on resolving complex hardware, software, and network issues escalated from the help desk, with hands-on troubleshooting and on-site installations.

The ideal candidate will excel in customer service, problem-solving, and collaboration with IT teams to ensure minimal downtime for end-users. Responsibilities include imaging, device deployment, and maintaining documentation.