Desktop Support Specialist - IT for Manufacturing

SISL Global; Tyler (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

SISL Global is seeking an IT Helpdesk Technician to deliver frontline support for end-user hardware and software across a production and warehouse environment. You will troubleshoot Windows OS, Office 365, email access, VPN, and printing, while assisting with mobile devices for sales teams and new hires.

The role involves setting up equipment for site expansions, supporting barcode scanners, and maintaining accurate incident documentation.

Qualifications

• 2+ years of end-user support experience in corporate or similar environments.
• Solid knowledge of Windows OS, Microsoft 365, and basic networking concepts.
• Experience with printers, scanners, and handheld devices in production or warehouse settings.
• Excellent communication and customer-service orientation.

Responsibilities

• Provide frontline IT support for desktops, laptops, printers, and scanners.
• Troubleshoot Windows OS, user profiles, email, VPN, and printing issues.
• Assist with mobile device setup for field teams and new hires.
• Document incidents and resolutions, and manage asset inventories.
• Escalate complex issues and coordinate with admins or vendors.

Skills

Customer service

Communication

Time management

Problem solving

Education

CompTIA A+ Certification

Microsoft 365 Certified: Modern Desktop Administrator

ITIL Foundation

Tools

ServiceNow

Jira Service Desk

Freshservice

Active Directory tooling

Job description

SISL Global is seeking an IT Helpdesk Technician to deliver frontline support for end-user hardware and software across a production and warehouse environment. You will troubleshoot Windows OS, Office 365, email access, VPN, and printing, while assisting with mobile devices for sales teams and new hires.

The role involves setting up equipment for site expansions, supporting barcode scanners, and maintaining accurate incident documentation.