On-Site Desktop IT Support & Equipment Admin

Adams and Reese; Tampa (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

Adams and Reese in Tampa seeks a Desktop Support professional to assist local and remote users, maintain hardware, and support software systems. The role emphasizes hands-on support, ticketing accuracy, and collaboration with engineers to resolve issues.

Responsibilities include PC setup, networking basics, conference tech setup, and occasional travel to the Sarasota office. A minimum of five years in helpdesk is expected, with a preference for A+ or MCP certifications.

Qualifications

• Must have strong customer service and interpersonal skills.
• Proven ability to diagnose and troubleshoot a wide range of hardware/software problems.
• Experience supporting Windows-based software and OS (Windows 10/11) and Office 2016/O365; antivirus products.

Responsibilities

• Provide phone, remote access, and desktop support for Intel-based hardware/software.
• Track and update Service Desk tickets accurately throughout issue lifecycle.
• Deploy PC hardware/software and assist in new hire setup and authentication.
• Coordinate with users and second-level engineers; ensure timely escalation when needed.
• Set up conferences/meeting tech, including Teams video systems; manage licenses and asset tracking.

Skills

Customer service

Troubleshooting

Windows support

MS Office 365

Education

A+ certification

MCP certification

Job description

Adams and Reese in Tampa seeks a Desktop Support professional to assist local and remote users, maintain hardware, and support software systems. The role emphasizes hands-on support, ticketing accuracy, and collaboration with engineers to resolve issues.

Responsibilities include PC setup, networking basics, conference tech setup, and occasional travel to the Sarasota office. A minimum of five years in helpdesk is expected, with a preference for A+ or MCP certifications.