On‑Site Dell PowerEdge Server Engineer – Data Center Tech

Ampcus, Inc; Ellendale (ND); On-site; USD 60,000 - 90,000; Full time

Job summary

Ampcus Inc. is seeking a Service Engineer to provide on-site support for enterprise server and data center environments in Ellendale, ND. You will install, troubleshoot, and repair Dell PowerEdge servers and perform hardware builds and replacements.

Candidates should have 3–5+ years of experience, be able to lift 50 lbs, participate in on-call rotations, and communicate clearly with customers while documenting activities.

Qualifications

• 3-5+ years of experience supporting enterprise servers or data center hardware.
• Hands-on experience with Dell PowerEdge servers is highly preferred.
• Strong server hardware troubleshooting and component replacement experience.
• Customer-facing support experience.
• Willingness to participate in on-call rotations.
• Ability to lift up to 50 lbs.

Responsibilities

• Provide on-site technical support for enterprise server and data center environments.
• Install, configure, troubleshoot, and repair Dell server hardware.
• Perform server builds, hardware swaps, firmware updates, and preventive maintenance.
• Replace server components including CPUs, memory, power supplies, GPUs, storage, and complete server units.
• Troubleshoot hardware, firmware, and operating system issues.
• Support next-generation AI infrastructure platforms (prior AI experience not required).
• Escalate complex issues following established support procedures.
• Document service activities accurately and maintain detailed service records.
• Collaborate with customers and internal engineering teams to minimize downtime.
• Participate in weekly customer touchpoint meetings.
• Support after-hours and on-call activities as required.

Skills

Dell PowerEdge servers

Linux administration

Server hardware troubleshooting

Customer-facing support

On-call availability

Hardware replacement

Documentation

Team collaboration

Education

Associate's or Bachelor's degree in IT or equivalent experience

Job description

Ampcus Inc. is seeking a Service Engineer to provide on-site support for enterprise server and data center environments in Ellendale, ND. You will install, troubleshoot, and repair Dell PowerEdge servers and perform hardware builds and replacements.

Candidates should have 3–5+ years of experience, be able to lift 50 lbs, participate in on-call rotations, and communicate clearly with customers while documenting activities.