On-Site Debt Resolution Specialist

Coast-Professional,-Inc.; Wilmington (DE); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical and dental coverage

Vision coverage

Paid time off

401(k) retirement plan

Employee assistance program

Job summary

Coast Professional, Inc. is seeking a Consumer Care Representative for an in-office opportunity at 820 North French Street, Wilmington, DE 19801. The role handles initial taxpayer contact, informs delinquencies, and guides repayment options under close supervision.

Responsibilities include skip-tracing, handling calls, negotiating payments, and following scripts while complying with FDCPA and client requirements. Federal/state regulations and security practices apply daily.

Qualifications

• High school diploma or GED required.
• Collection experience preferred.
• Ability to read and follow scripted procedures and regulations.

Responsibilities

• Skip-tracing taxpayers to locate current residence and employment information.
• Handling incoming and outgoing collection calls.
• Negotiating balance in full payments, payment arrangements or legal referrals.
• Reviewing accounts and scheduling contact dates for follow-up calls.
• Reading and following scripts verbatim.
• Follow Federal/State laws and company policies.
• Documenting interactions with taxpayers.
• Additional duties as assigned based on the line of business.

Skills

Reading

Typing

Customer Service

Communication

Organization

Detail-oriented

Problem-solving

Independent work

Education

High school diploma or GED

Job description

Coast Professional, Inc. is seeking a Consumer Care Representative for an in-office opportunity at 820 North French Street, Wilmington, DE 19801. The role handles initial taxpayer contact, informs delinquencies, and guides repayment options under close supervision.

Responsibilities include skip-tracing, handling calls, negotiating payments, and following scripts while complying with FDCPA and client requirements. Federal/state regulations and security practices apply daily.