Client Services Specialist — Debt Relief & Retention

Citizens Debt Relief, LLC; New York (NY); Hybrid; USD 26,000 - 35,000; Full time

Benefits offered by this job

Paid time off

Job summary

Citizens Debt Relief, LLC in New York City is seeking motivated Client Service Representatives to assist clients with inquiries and build relationships. You will manage servicing of existing clients, handle high-volume calls, and ensure timely documentation while following CFPB/FRB guidelines.

The ideal candidate will multitask efficiently, be organized across multiple tasks, and have familiarity with debt settlement products.

Qualifications

• Ability to determine best course of action for client inquiries.
• Must multitask and stay organized across many tasks.
• Familiarity with debt settlement products.
• History of meeting performance targets.
• Team player with a positive attitude.
• Professionalism.
• Excellent time management and prioritization skills.
• Superior organizational skills.

Responsibilities

• Manage servicing of existing clients and handle inquiries.
• Ensure timely collection of statements and documentation.
• Follow guidelines within servicing process and regulatory changes.
• Determine reason for cancellation and best course of action to aid retention.
• Increase contact rate effectiveness.
• Manage a high volume of client calls.
• Extensive knowledge of the firm's product offerings.

Skills

Customer service

Communication

Multitasking

Organization

Team player

Professionalism

Time management

Prioritization

Job description

Citizens Debt Relief, LLC in New York City is seeking motivated Client Service Representatives to assist clients with inquiries and build relationships. You will manage servicing of existing clients, handle high-volume calls, and ensure timely documentation while following CFPB/FRB guidelines.

The ideal candidate will multitask efficiently, be organized across multiple tasks, and have familiarity with debt settlement products.