On-Site Data Center Technician: Hardware & Troubleshooting

Cypress HCM; Plano (TX); On-site; USD 52,000 - 68,000; Full time

Job summary

Cypress HCM in Plano, TX is seeking an Associate Data Center Technician to join our on-site team. You will troubleshoot hardware, install SSD/NVMe drives, and work with senior technicians to maintain enterprise servers.

You must have hands-on Linux troubleshooting skills and experience with server hardware. This role requires 24x7 on-call readiness and collaboration with site supervisors to meet SLA targets.

Qualifications

• 2+ years in a Data Center Engineering role.
• 2+ years Linux troubleshooting experience.
• 2+ years server hardware troubleshooting experience.

Responsibilities

• Install, routing, termination, and testing of structured network cabling (Cat5e/Cat6/Cat6a copper and fiber) between servers, patch panels, switches, and racks.
• Troubleshooting and resolution of cabling and physical-layer connectivity issues, including testing and certifying cable runs and replacing faulty cables or connectors.
• Troubleshooting and resolution of failed hard drives and failed DIMMs within server nodes.
• Installation of new SSD and NVMe hard drives into existing servers.
• Troubleshooting and resolution of console connectivity issues.
• Troubleshooting and resolution of all power supply and RDU (power strip) related issues.
• Troubleshooting and resolution of all tier 1 server hardware break fix issues.
• Respond to all system problems on a 24X7 basis and take part in on-call rotation
• Assisting Data Center Technicians in OS level troubleshooting and network troubleshooting.
• Process (identify, tag, and prepare) all server nodes ready for decommissioning and prepare them for our third party ITAM vendor to pick up.

Skills

Data Center Engineering

Linux troubleshooting

Server hardware troubleshooting

Job description

Cypress HCM in Plano, TX is seeking an Associate Data Center Technician to join our on-site team. You will troubleshoot hardware, install SSD/NVMe drives, and work with senior technicians to maintain enterprise servers.

You must have hands-on Linux troubleshooting skills and experience with server hardware. This role requires 24x7 on-call readiness and collaboration with site supervisors to meet SLA targets.