Global Data Center Helpdesk Technician

NTT Global Data Centers; Ashburn (VA); On-site; USD 50,558,000 - 137,338,000; Full time

Benefits offered by this job

Annual bonus

Paid time off

Medical, dental, and vision benefits

Life insurance

Disability insurance

401k retirement plan

Remote stipend

Job summary

NTT Global Data Centers is seeking a technical support specialist to assist customers with computer hardware and software. You will handle inquiries, troubleshoot basic issues, and document actions taken to resolve incidents.

The role requires high school completion, 1+ year of experience, and strong customer service skills. Expect a fast-paced environment with potential for shift-work and on-site duties in a data center setting.

Qualifications

• High school diploma or equivalent required.
• Associate degree or technical training preferred.
• Minimum 1 year of experience required.
• A+ certification is a plus.

Responsibilities

• Answers operator calls and directs them to the appropriate person.
• Troubleshoots simple hardware, software or network problems with users.
• Records required customer and problem information for logging.

Skills

Customer service

MS Office

Fast-paced environment

Independent work

Flexible schedules

Teamwork

Typing 35 wpm

PC hardware & networking

Education

High school diploma

Associate degree / technical training preferred

1+ year experience

A+ certification a bonus

Job description

NTT Global Data Centers is seeking a technical support specialist to assist customers with computer hardware and software. You will handle inquiries, troubleshoot basic issues, and document actions taken to resolve incidents.

The role requires high school completion, 1+ year of experience, and strong customer service skills. Expect a fast-paced environment with potential for shift-work and on-site duties in a data center setting.