On-Site Data Center & Server Engineer

Unisys; Elk Grove Township (IL); On-site; USD 70,000 - 100,000; Full time

Job summary

Unisys Corporation is seeking an experienced On-Site Service Engineer (OSE) to support enterprise data center and server environments, including next-generation AI platforms. This hands-on, customer-facing role emphasizes uptime, hardware issue resolution, and clear communication with customers.

The ideal candidate has 3-5+ years in technical support or field service, a IT-related degree, and comfort with on-site workloads. Certifications are a plus, and travel may be required to client sites.

Qualifications

• 3-5+ years of experience in technical support, field service, or data center roles.
• Associate or Bachelor's degree in IT or related field (or equivalent experience).
• Dell or other vendor certifications are a plus, but not required.

Responsibilities

• Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime.
• Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates.
• Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate.
• Support both reactive and preventive maintenance following established procedures.
• Collaborate with internal teams and customers during service events to ensure clear communication and resolution.
• Document work performed and contribute to shared knowledge and best practices.
• Participate in on-call rotations and support extended coverage when needed.

Skills

Troubleshooting

Field service

Data center

Customer communication

On-site support

Server hardware

Linux

Education

Associate or Bachelor's degree in IT or related field

Tools

Dell servers

Vendor certifications

Job description

Unisys Corporation is seeking an experienced On-Site Service Engineer (OSE) to support enterprise data center and server environments, including next-generation AI platforms. This hands-on, customer-facing role emphasizes uptime, hardware issue resolution, and clear communication with customers.

The ideal candidate has 3-5+ years in technical support or field service, a IT-related degree, and comfort with on-site workloads. Certifications are a plus, and travel may be required to client sites.