On‑Site Data Center Technician: Server Hardware & Support

Unisys; Lubbock (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Unisys Corporation is seeking an experienced On‑Site Service Engineer (OSE) to support enterprise data center and server environments, including next-generation AI platforms. This is a hands‑on, customer‑facing role focused on maintaining uptime, resolving complex hardware issues, and delivering outstanding on‑site service.

You will perform on‑site Dell server maintenance, troubleshoot across hardware, firmware and operating systems, and collaborate with customers during service events.

Qualifications

• 3–5+ years in technical support, field service, or data center roles.
• Associate or Bachelor’s degree in IT or related field (or equivalent experience).
• Dell or other vendor certifications are a plus, but not required.

Responsibilities

• Provide on-site support for Dell server and data center systems with rapid issue resolution.
• Perform hardware maintenance including server builds, swaps, components, and firmware updates.
• Troubleshoot system issues across hardware, firmware, and operating systems; escalate when needed.
• Support reactive and preventive maintenance following established procedures.
• Collaborate with internal teams and customers during service events for clear communication.
• Document work performed and contribute to shared knowledge and best practices.
• Participate in on-call rotations and provide extended coverage when needed.

Skills

Server hardware

Linux OS

Troubleshooting

Customer-facing

On-site work

Ability to lift 50 lbs

Education

Associate or Bachelor’s degree in IT or related field

Tools

Dell certifications

Other vendor certifications

Job description

Unisys Corporation is seeking an experienced On‑Site Service Engineer (OSE) to support enterprise data center and server environments, including next-generation AI platforms. This is a hands‑on, customer‑facing role focused on maintaining uptime, resolving complex hardware issues, and delivering outstanding on‑site service.

You will perform on‑site Dell server maintenance, troubleshoot across hardware, firmware and operating systems, and collaborate with customers during service events.