On-Site Data Center Engineer – AI Platform Support (Contract)

PTR Global; Ellendale (ND); On-site; USD 48,216 - 56,481; Full time

Job summary

PTR Global seeks an On-Site Service Engineer to support enterprise data center and AI platforms. The role focuses on uptime, hardware issue resolution, and on-site service with customer interaction.

Strong data center fundamentals are essential; AI experience is helpful but not required. Ideal candidates have 3–5+ years in field/service roles, Linux familiarity, and the ability to lift 50 lbs and travel to client sites.

Qualifications

• 3–5+ years in technical support, field service, or data center roles.
• Experience with servers or data center hardware in a customer-facing environment.
• Hands-on with server components (CPU, memory, power supplies, GPUs).
• Familiarity with Linux or similar operating systems.
• Strong troubleshooting and problem-solving abilities.
• Able to lift up to 50 lbs and travel to client sites.
• Associate or bachelor’s degree in IT or related field.
• Dell or other vendor certifications are a plus, but not required.

Responsibilities

• Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime.
• Perform hardware maintenance, including server builds, swaps, component replacements, and firmware updates.
• Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate.
• Support both reactive and preventive maintenance following established procedures.
• Collaborate with internal teams and customers during service events to ensure clear communication and resolution.
• Document work performed and contribute to shared knowledge and best practices.
• Participate in on‑call rotations and support extended coverage when needed.

Skills

Server hardware

Troubleshooting

On-site communication

Independent work

Learning agility

Education

Associate or Bachelor’s degree in IT or related field

Tools

Dell servers

Linux OS

Firmware updates

Job description

PTR Global seeks an On-Site Service Engineer to support enterprise data center and AI platforms. The role focuses on uptime, hardware issue resolution, and on-site service with customer interaction.

Strong data center fundamentals are essential; AI experience is helpful but not required. Ideal candidates have 3–5+ years in field/service roles, Linux familiarity, and the ability to lift 50 lbs and travel to client sites.