On-Site Customer Support Specialist: Warranty & Service

Champion Windows & Home Exteriors; Minneapolis (MN); On-site; USD 26,000 - 29,000; Full time

Job summary

Champion Window in Minneapolis, MN is seeking a Customer Support Specialist to handle scheduling warranty appointments, ordering parts, and maintaining customer records throughout installation and service.

This on-site role requires clear verbal and written communication, the ability to multi-task in a fast-paced environment, and teamwork; pay is $19.00–$21.00 per hour with excellent benefits.

Qualifications

• High school diploma or GED equivalent.
• 5 years of customer support experience preferred.
• Experience in the home improvement industry is a plus.
• Must be service-oriented with high energy and able to multi-task.
• Clear verbal and written communication skills.

Responsibilities

• Answer incoming customer experience support concerns including promptly returning messages via phone, text and email.
• Make outbound calls to customers to provide updates on installation and service status.
• Schedule warranty appointments for the Service Department.
• Enter and maintain all customer records and job-related information into CRM Database.
• Provide work orders to Service Measure Tech daily.
• Audit orders for accuracy after confirmation is uploaded.
• Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meeting.
• Provide support for PSG/CSC for assigned division(s).
• Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution.
• Process electronic credit card and check payments.
• Assist with receiving product(s) in CRM Database and/or F&O.
• Support division(s) in Accounts Receivable collections and management.
• Other duties as assigned.

Skills

Customer service

Communication

Multi-tasking

Education

High school diploma or GED

5 years customer support experience

Job description

Champion Window in Minneapolis, MN is seeking a Customer Support Specialist to handle scheduling warranty appointments, ordering parts, and maintaining customer records throughout installation and service.

This on-site role requires clear verbal and written communication, the ability to multi-task in a fast-paced environment, and teamwork; pay is $19.00–$21.00 per hour with excellent benefits.