On-Site Customer Support Specialist - Warranty & Service

Champion Windows & Home Exteriors; Boise (ID); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k)

Flex spending account

Job summary

Champion Windows & Home Exteriors in Boise, Idaho, is hiring a Customer Support Specialist for an on-site role. You will handle customer support concerns, schedule warranty appointments, order parts, and maintain installation and service records in our CRM.

Ideal candidates have a high school diploma or GED, 5+ years in customer support, strong communication, and the ability to multitask in a fast-paced home improvement environment. We offer competitive compensation and benefits.

Qualifications

• High school diploma or GED equivalent.
• 5 year’s customer support experience preferred
• Experience in the home improvement industry a plus
• Must be service-oriented team player with high a high energy level; capable of multi-tasking, self-direction and working well with others
• Able to communicate clearly both verbal and written; customer service/multi-phone line experience helpful
• Excellent work ethic, solid attendance record and attention to detail
• Excellent written and oral communication skills including phone skills

Responsibilities

• Answer incoming customer experience support concerns including promptly returning messages via phone, text and email.
• Make outbound calls to customers to provide updates on installation and service status.
• Schedule warranty appointments for the Service Department.
• Enter and maintain all customer records and job-related information into CRM Database.
• Provide work orders to Service Measure Tech daily.
• Audit orders for accuracy after confirmation is uploaded.
• Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meeting.
• Provide support for PSG/CSC for assigned division(s).
• Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution.
• Process electronic credit card and check payments.
• Assist with receiving product(s) in CRM Database and/or F&O.
• Support division(s) in Accounts Receivable collections and management.
• Other duties as assigned.

Skills

Customer service

Communication

Multi-tasking

Team player

Education

High school diploma or GED

Job description

Champion Windows & Home Exteriors in Boise, Idaho, is hiring a Customer Support Specialist for an on-site role. You will handle customer support concerns, schedule warranty appointments, order parts, and maintain installation and service records in our CRM.

Ideal candidates have a high school diploma or GED, 5+ years in customer support, strong communication, and the ability to multitask in a fast-paced home improvement environment. We offer competitive compensation and benefits.