Customer Support Specialist

Champion Window; Boise (ID); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

Disability coverage

401(k)

Flex spending account

Job summary

Champion Window is seeking a Customer Support Specialist for an on-site role in Boise. The position handles warranty scheduling, parts ordering, and maintains customer records through the installation and service lifecycle, with a strong emphasis on responsive, professional customer care.

The role requires clear communication, multi-tasking, and teamwork in a non-remote setting, with a pay range of $21.00 to $24.00 per hour and a comprehensive benefits package.

Qualifications

• High school diploma or GED equivalent.
• 5 year’s customer support experience preferred.
• Experience in the home improvement industry a plus.
• Must be service-oriented team player with high energy; capable of multi-tasking, self-direction and working well with others.
• Able to communicate clearly both verbal and written; customer service/multi-phone line experience helpful.
• Excellent work ethic, solid attendance record and attention to detail.
• Excellent written and oral communication skills including phone skills.

Responsibilities

• Answer incoming customer experience support concerns including promptly returning messages via phone, text and email.
• Make outbound calls to customers to provide updates on installation and service status.
• Schedule warranty appointments for the Service Department.
• Enter and maintain all customer records and job-related information into CRM Database.
• Provide work orders to Service Measure Tech daily.
• Audit orders for accuracy after confirmation is uploaded.
• Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meeting.
• Provide support for PSG/CSC for assigned division(s).
• Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution.
• Process electronic credit card and check payments.
• Assist with receiving product(s) in CRM Database and/or F&O.
• Support division(s) in Accounts Receivable collections and management.
• Other duties as assigned.

Skills

Customer service

Communication skills

Multi-tasking

Verbal & written communication

Phone & email support

Education

High school diploma or GED

Tools

CRM Database

Accounts Receivable systems

Job description

Overview

Champion Window - Customer Support Specialist (on-site position)

As a Customer Support Specialist, you will work with customer support concerns, including scheduling warranty appointments, ordering parts, and maintain customer records through the process of installation and service.

NOT a remote position - on-site position.

Pay range: $21.00 to $24.00 per hour

Responsibilities

• Answer incoming customer experience support concerns including promptly returning messages via phone, text and email


• Make outbound calls to customers to provide updates on installation and service status


• Schedule warranty appointments for the Service Department


• Enter and maintain all customer records and job-related information into CRM Database


• Provide work orders to Service Measure Tech daily


• Audit orders for accuracy after confirmation is uploaded


• Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meeting


• Provide support for PSG/CSC for assigned division(s)


• Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution


• Process electronic credit card and check payments


• Assist with receiving product(s) in CRM Database and/or F&O


• Support division(s) in Accounts Receivable collections and management


• Other duties as assigned

Qualifications

• High school diploma or GED equivalent


• 5 year’s customer support experience preferred


• Experience in the home improvement industry a plus


• Must be service-oriented team player with high a high energy level; capable of multi-tasking, self-direction and working well with others


• Able to communicate clearly both verbal and written; customer service/multi-phone line experience helpful


• Excellent work ethic, solid attendance record and attention to detail


• Excellent written and oral communication skills including phone skills

Champion Window is an Equal Employment Opportunity Employer

If you need assistance with completing the online application due to a disability, please contact Champion Window.

Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.