Warranty & Service Coordinator – Manufactured Housing

Kit Homebuilders; Caldwell (ID); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, and vision insurance

Life insurance, HSA, and EAP

Paid Time Off (PTO) and holidays

Employee discounts on homes and more

Job summary

KIT Custom HomeBuilders in Caldwell, Idaho is seeking a Service Coordinator – Warranty & Customer Service to join our team. This role focuses on coordinating service and warranty activities, communicating with dealers, contractors, and homeowners, and ensuring accurate processing of orders.

It is an on-site, full-time position with competitive pay and benefits. The successful candidate will manage service orders, coordinate parts, and maintain detailed records while delivering exceptional

Qualifications

• 2–3 years of experience in service coordination, warranty processing, or customer support.
• Strong communication and customer service skills.
• Excellent attention to detail and follow-through.
• Proficiency with Microsoft Word, Excel, Outlook, and data systems.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as the main point of contact for dealers and customers.
• Create, track, and manage service orders through completion.
• Process warranty orders; ensure accurate shipments.
• Coordinate with contractors to schedule service work.
• Maintain records for warranty claims, audits, and invoicing.
• Generate weekly reports on open orders and progress.
• Collaborate with production, purchasing, and quality teams to resolve issues.
• Maintain organized warranty, service, and audit records.

Skills

Customer service

Communication

Attention to detail

Microsoft Office

Prioritization

Education

High school diploma or GED

Administrative coursework

Tools

MS Word

MS Excel

MS Outlook

Data systems

Job description

KIT Custom HomeBuilders in Caldwell, Idaho is seeking a Service Coordinator – Warranty & Customer Service to join our team. This role focuses on coordinating service and warranty activities, communicating with dealers, contractors, and homeowners, and ensuring accurate processing of orders.

It is an on-site, full-time position with competitive pay and benefits. The successful candidate will manage service orders, coordinate parts, and maintain detailed records while delivering exceptional