On‑Site Customer Support Specialist — Warranty & CRM

Champion Windows & Home Exteriors; Minneapolis (MN); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k)

Flex spending account

Job summary

Champion Windows & Home Exteriors is hiring an on-site Customer Support Specialist in Minneapolis to handle customer concerns from installation through service. You will schedule warranty appointments, manage records in the CRM, and coordinate with service teams.

The role requires strong communication, high energy, and a proven ability to multitask in a fast-paced environment. This is a non-remote, on-site position offering a comprehensive benefits package.

Qualifications

• High school diploma or GED.
• 5 years of customer support experience preferred.
• Experience in the home improvement industry a plus.
• Must be a service-oriented team player with high energy level; capable of multi-tasking, self-direction, and working well with others.
• Able to communicate clearly both verbally and written; customer service/multi-phone line experience helpful.
• Excellent work ethic, solid attendance record and attention to detail.
• Excellent written and oral communication skills including phone skills.

Responsibilities

• Answer incoming customer experience support concerns, including promptly returning messages via phone, text, and email.
• Make outbound calls to customers to provide updates on installation and service status.
• Schedule warranty appointments for the Service Department.
• Enter and maintain all customer records and job-related information into the CRM Database.
• Provide work orders to Service Measure Tech daily.
• Audit orders for accuracy after confirmation is uploaded.
• Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meeting.
• Provide support for PSG/CSC for assigned division(s).
• Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution.
• Process electronic credit card and check payments.
• Assist with receiving product(s) in CRM Database and/or F&O.
• Support division(s) in Accounts Receivable collections and management.
• Other duties as assigned.

Skills

Customer service

Phone & email support

Multi-tasking

Communication skills

Team player

CRM software

Education

High school diploma or GED

Tools

CRM Database

Job description

Champion Windows & Home Exteriors is hiring an on-site Customer Support Specialist in Minneapolis to handle customer concerns from installation through service. You will schedule warranty appointments, manage records in the CRM, and coordinate with service teams.

The role requires strong communication, high energy, and a proven ability to multitask in a fast-paced environment. This is a non-remote, on-site position offering a comprehensive benefits package.