Customer Support Specialist

Great Day Improvements; New Berlin (WI); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan

Flexible spending account

Job summary

Great Day Improvements in New Berlin, Wisconsin is seeking a Customer Support Specialist for an on-site position. The role involves managing customer support concerns, scheduling warranty appointments, and maintaining records throughout installation and service.

Ideal candidates should have a high school diploma and at least 5 years of customer support experience, preferably in home improvement. They must possess excellent communication skills and be team-oriented and energetic.

Competitive benefits include medical, dental, and 401(k) plans.

Qualifications

• 5 years of customer support experience preferred.
• Experience in the home improvement industry is a plus.
• Able to communicate clearly both verbally and in writing.

Responsibilities

• Answer incoming customer support concerns via phone, text, and email.
• Schedule warranty appointments for the Service Department.
• Maintain customer records in the CRM Database.

Skills

Customer service orientation

Multi-tasking abilities

Strong communication skills

Education

High school diploma or GED equivalent

Job description

Champion Window - Customer Support Specialist (on-site position)

As a Customer Support Specialist, you will work with customer support concerns, including scheduling warranty appointments, ordering parts, and maintaining customer records through the process of installation and service.

NOT a remote position – on-site position.

Pay range $19.00 to $21.00 per hour.

Responsibilities

• Answer incoming customer experience support concerns including promptly returning messages via phone, text, and email.
• Make outbound calls to customers to provide updates on installation and service status.
• Schedule warranty appointments for the Service Department.
• Enter and maintain all customer records and job-related information into the CRM Database.
• Provide work orders to Service Measure Tech daily.
• Audit orders for accuracy after confirmation is uploaded.
• Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meeting.
• Provide support for PSG/CSC for assigned division(s).
• Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution.
• Process electronic credit card and check payments.
• Assist with receiving product(s) in CRM Database and/or F&O.
• Support division(s) in Accounts Receivable collections and management.
• Other duties as assigned.

Qualifications

• High school diploma or GED equivalent.
• 5 years of customer support experience preferred.
• Experience in the home improvement industry a plus.
• Must be a service-oriented team player with high energy level; capable of multi-tasking, self-direction and working well with others.
• Able to communicate clearly both verbally and written; customer service/multi-phone line experience helpful.
• Excellent work ethic, solid attendance record and attention to detail.
• Excellent written and oral communication skills including phone skills.

Benefits

• Medical, dental, vision, and disability coverage.
• 401(k) plan.
• Flexible spending account.
• Other competitive compensation and benefits.

Champion Window is an Equal Employment Opportunity Employer.

If you need assistance with completing the online application due to a disability, please contact Champion Window.