Customer Care Specialist - Warranty & Dispatch

MITER Brands; Temecula (CA); On-site; USD 33,000 - 36,000; Full time

Job summary

Milgard Windows & Doors, part of MITER Brands, in Temecula, CA, is seeking a Customer Service Representative to handle warranty inquiries, coordinate service solutions, and ensure clear, timely communication from first contact through resolution. This onsite role supports builders, contractors, and homeowners while partnering with internal teams.

You will manage high-volume phone and email interactions, schedule field technicians, and help drive customer satisfaction through accurate

Qualifications

• High school diploma or equivalent required.
• Customer service or dispatching experience preferred.
• Excellent communication via phone and email.
• Ability to manage multiple requests in a fast-paced environment.
• Experience in manufacturing, building materials, or service industries is a plus.

Responsibilities

• Resolve warranty inquiries and coordinate service solutions.
• Schedule and dispatch field technicians.
• Maintain accurate documentation and timely follow-ups.
• Communicate timelines and manage customer expectations.
• Collaborate with Field Service, Sales, Leadership, and Engineering.

Skills

Customer Communication

Problem Solving

Organization & Accuracy

Time & Priority Management

Scheduling & Dispatch Coordination

Collaboration

Professional Judgment

Education

High school diploma or equivalent

Tools

Warranty tracking systems

Job description

Milgard Windows & Doors, part of MITER Brands, in Temecula, CA, is seeking a Customer Service Representative to handle warranty inquiries, coordinate service solutions, and ensure clear, timely communication from first contact through resolution. This onsite role supports builders, contractors, and homeowners while partnering with internal teams.

You will manage high-volume phone and email interactions, schedule field technicians, and help drive customer satisfaction through accurate