Customer Support Specialist

Champion Windows & Home Exteriors; New Berlin (WI); On-site; USD 26,174 - 28,929; Full time

Job summary

Champion Window is seeking a Customer Support Specialist for an on-site position in Wisconsin. You will handle customer concerns, schedule warranty appointments, order parts, and maintain records through installation and service.

This on-site role requires strong communication, multitasking, and a customer-first approach to ensure timely resolution and smooth service experiences.

Qualifications

• High school diploma or GED equivalence.
• 5 years of customer support experience preferred.
• Experience in the home improvement industry a plus.
• Service-oriented team player with ability to multitask and stay organized.
• Clear verbal and written communication; phone experience helpful.
• Excellent work ethic, solid attendance and attention to detail.
• Excellent written and oral communication skills.

Responsibilities

• Answer incoming customer concerns via phone, text, and email.
• Make outbound calls to provide installation/service updates.
• Schedule warranty appointments for the Service Department.
• Enter and maintain customer records in the CRM Database.
• Provide work orders to Service Measure Tech daily.
• Audit orders for accuracy after confirmation is uploaded.
• Generate and distribute Uninstalled and Accounts Receivable reports before meetings.
• Provide support for PSG/CSC for assigned division(s).
• Manage routine customer concerns and escalate issues for timely resolution.
• Process electronic payments (credit card and checks).
• Assist with receiving product in CRM Database and/or F&O.
• Support divisions in Accounts Receivable collections and management.

Skills

Customer support

Multi-tasking

Communication

Team player

Education

High school diploma or GED

Tools

CRM database

Job description

Overview

Champion Window – Customer Support Specialist (on‑site position)

As a Customer Support Specialist, you will work with customer support concerns, including scheduling warranty appointments, ordering parts, and maintaining customer records through the process of installation and service.

NOT a remote position – on‑site position.

Pay range: $19.00 to $21.00 per hour.

Responsibilities

• Answer incoming customer experience support concerns, including promptly returning messages via phone, text, and email
• Make outbound calls to customers to provide updates on installation and service status
• Schedule warranty appointments for the Service Department
• Enter and maintain all customer records and job‑related information into the CRM Database
• Provide work orders to Service Measure Tech daily
• Audit orders for accuracy after confirmation is uploaded
• Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meeting
• Provide support for PSG/CSC for assigned division(s)
• Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution
• Process electronic credit card and check payments
• Assist with receiving product(s) in CRM Database and/or F&O
• Support division(s) in Accounts Receivable collections and management
• Other duties as assigned

Qualifications

• High school diploma or GED equivalent
• 5 year’s customer support experience preferred
• Experience in the home improvement industry a plus
• Must be a service‑oriented team player with high energy level; capable of multi‑tasking, self‑direction, and working well with others
• Able to communicate clearly both verbally and written; customer service/multi‑phone line experience helpful
• Excellent work ethic, solid attendance record and attention to detail
• Excellent written and oral communication skills including phone skills

Benefits

We offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.

EEO Statement

Champion Window is an Equal Employment Opportunity Employer.