On-site Customer Support Specialist - Growth & Training

Uline; Gurnee (IL); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid holidays

Tuition Assistance

On-site fitness center

Cafe with local meals

Walking paths and modern facilities

Job summary

Uline is seeking a Customer Support Specialist at its Kenosha Branch to build customer relationships, provide solutions and deliver legendary service. This on-site role offers strong training and growth opportunities within a family-owned company known for its comprehensive benefits.

You will handle orders, answer questions about products, pricing and shipping, and support customers via phone, email and chat while becoming a product expert and navigating Uline’s ordering system.

Qualifications

• High school diploma or equivalent; Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but training is provided.

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert; answer product, pricing and shipping questions quickly.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Problem solving

Listening

Communication

Customer service experience

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Uline is seeking a Customer Support Specialist at its Kenosha Branch to build customer relationships, provide solutions and deliver legendary service. This on-site role offers strong training and growth opportunities within a family-owned company known for its comprehensive benefits.

You will handle orders, answer questions about products, pricing and shipping, and support customers via phone, email and chat while becoming a product expert and navigating Uline’s ordering system.