Customer Support Specialist — Growth & Training

Uline; Kenosha (WI); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Bonuses

Paid holidays

Tuition assistance

Job summary

Uline in Kenosha, WI is seeking a Customer Support Specialist to build customer relationships, provide solutions, and deliver legendary service using our world-class technology.

You will process orders, answer product, pricing, and shipping questions, and develop product expertise while working with phone, email and chat. We offer training, benefits starting day one, and growth opportunities in a family-owned company.

Qualifications

• High school diploma or equivalent. Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but if you are eager to learn, we will train you!

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Customer service

Problem-solving

Communication

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Uline in Kenosha, WI is seeking a Customer Support Specialist to build customer relationships, provide solutions, and deliver legendary service using our world-class technology.

You will process orders, answer product, pricing, and shipping questions, and develop product expertise while working with phone, email and chat. We offer training, benefits starting day one, and growth opportunities in a family-owned company.