On-Site Bilingual CSR - 24/7 Support & Growth

Uline; Gurnee (IL); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid holidays and PTO

Tuition Assistance

Job summary

Uline, a leading distributor of shipping, industrial, and packaging materials, is seeking a bilingual Customer Service Representative in Kenosha, WI. You will dig into order details to provide legendary service and grow with a stable, expanding company.

The role offers 24/7 operation with on-site full-time shifts, hands-on training, and opportunities for advancement as you become a product and solutions expert for customers via phone, email, and chat.

Qualifications

• High school diploma or equivalent. Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but if you are eager to learn, we will train you!
• Bilingual (English / Spanish) - fluent in both verbal and written forms.

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Job description

Uline, a leading distributor of shipping, industrial, and packaging materials, is seeking a bilingual Customer Service Representative in Kenosha, WI. You will dig into order details to provide legendary service and grow with a stable, expanding company.

The role offers 24/7 operation with on-site full-time shifts, hands-on training, and opportunities for advancement as you become a product and solutions expert for customers via phone, email, and chat.