On-Site Customer Support Specialist – Growth & Benefits

Callballthatsall; Biloxi (MS); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Matching 401(k)

Health Insurance

Dental and Vision Insurance

Life and Disability Insurance

Paid Time Off

Ongoing Training and Development

Job summary

Ball Heating and Air Conditioning is seeking a self-motivated, in-person Customer Support specialist in Biloxi, MS. You will handle incoming calls, manage estimates, and coordinate schedules for customers and technicians.

Ideal candidates have 1+ year in call center or customer support, valid driver's license, and familiarity with MS Office; Service Titan experience is a plus. We offer uncapped pay and full benefits with a family-oriented team.

Qualifications

• 1+ year of call center or customer support experience.
• Valid driver’s license with clean MR
• Experience with MS Office products preferred.
• Experience with Service Titan preferred.

Responsibilities

• Manage incoming calls from customers.
• Schedule and manage customer estimates.
• Identify and assess customers’ needs to achieve full satisfaction of work provided.
• Manage customer and technician schedules.
• Renew and manage maintenance agreements.
• Build relationships with customers and provide top-level service and support.
• Maintain accurate and detailed records of customer needs, requests, and tasks performed.
• De-escalate customer complaints and concerns.

Skills

Call center experience

Customer support

MS Office

Service Titan

Tools

MS Office

Service Titan

Job description

Ball Heating and Air Conditioning is seeking a self-motivated, in-person Customer Support specialist in Biloxi, MS. You will handle incoming calls, manage estimates, and coordinate schedules for customers and technicians.

Ideal candidates have 1+ year in call center or customer support, valid driver's license, and familiarity with MS Office; Service Titan experience is a plus. We offer uncapped pay and full benefits with a family-oriented team.