Customer Support Specialist - Growth & Benefits

Ball Heating & Air Conditioning; Biloxi (MS); On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

Matching 401(k)

Health Insurance

Dental and Vision Insurance

Life and Disability Insurance

Paid Time Off

Ongoing Training and Development

Job summary

Ball Heating & Air Conditioning is seeking a full-time Customer Support representative in Biloxi, MS. Join a family-owned company that values its employees and offers benefits including health insurance, paid time off, and a matching 401(k).

The ideal candidate will have at least 1 year of customer support or call centre experience. Responsibilities include managing incoming customer calls, scheduling estimates, and building relationships for outstanding customer satisfaction.

Qualifications

• 1-5 years of call centre or customer support experience preferred.
• Valid driver’s license with clean motor vehicle record.
• Experience with MS Office products preferred.
• Experience with Service Titan preferred.

Responsibilities

• Manage incoming calls from customers.
• Schedule and manage customer estimates.
• Identify and assess customers’ needs to achieve full satisfaction of work provided.
• Manage customer and technician schedules.
• Renew and manage maintenance agreements.
• Build relationships with customers and provide top-level service and support.
• Maintain accurate and detailed records of customer needs, requests, and tasks performed.
• Appropriately handle and de-escalate customer complaints and concerns.

Skills

Call centre or customer support experience

Valid driver’s license

Experience with MS Office products

Experience with Service Titan

Job description

Ball Heating & Air Conditioning is seeking a full-time Customer Support representative in Biloxi, MS. Join a family-owned company that values its employees and offers benefits including health insurance, paid time off, and a matching 401(k).

The ideal candidate will have at least 1 year of customer support or call centre experience. Responsibilities include managing incoming customer calls, scheduling estimates, and building relationships for outstanding customer satisfaction.