Customer Success Manager - Digital Solutions | East London

Placements24; Myrtle Beach (SC); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive salary and incentives

Comprehensive medical aid and pension

Professional development opportunities

Generous annual leave

Modern East London office facilities

Collaborative work environment

Employee wellness programs

Career progression opportunities

Job summary

Placements24 in East London, Eastern Cape, seeks a proactive Customer Success Manager to nurture client relationships, drive retention and adoption of digital services, and ensure overall client success. This office-based role emphasizes collaboration with internal teams and direct client engagement.

You will manage key accounts, conduct business reviews, and translate feedback into product insights, while partnering with Sales, Marketing, and Product to optimize the client journey.

Qualifications

• Excellent communication, presentation and interpersonal skills.
• Proven ability to manage client relationships and drive retention.
• Experience with digital services and customer advocacy.

Responsibilities

• Manage a portfolio of key client accounts, ensuring high levels of satisfaction and retention.
• Develop and execute strategies to drive customer adoption and value realization of digital services.
• Act as the primary point of contact for clients, building strong relationships and trust.
• Conduct regular business reviews with clients to assess needs and identify opportunities.
• Proactively identify and address potential client issues or churn risks.
• Collaborate with sales, marketing, and product teams to ensure a seamless client experience.
• Gather client feedback and translate it into actionable insights for product development.
• Monitor client usage and engagement metrics, providing guidance and support.
• Stay informed about industry trends and best practices in digital services and customer success.

Skills

Client relationships

Communication

CRM tools

Education

Bachelor's degree in Business/Marketing/Communications

Tools

Salesforce

Job description

Placements24 in East London, Eastern Cape, seeks a proactive Customer Success Manager to nurture client relationships, drive retention and adoption of digital services, and ensure overall client success. This office-based role emphasizes collaboration with internal teams and direct client engagement.

You will manage key accounts, conduct business reviews, and translate feedback into product insights, while partnering with Sales, Marketing, and Product to optimize the client journey.