Customer Service Representative

Intelli-Tec Security LLC; Syosset (NY); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

PTO

Job summary

Intelli-Tec Security LLC in Syosset, NY is seeking a Customer Service Representative for a 100% in-office role. You will be the voice for customers, handling inquiries and scheduling service appointments with onsite managers and technicians to ensure smooth operations.

Responsibilities include detailed record-keeping, timely ticket updates, and providing administrative support to technicians. 2-year degree required with strong communication skills and a valid driver’s license.

Qualifications

• Associate’s Degree required.
• Proficient in Microsoft Office Suite.
• Strong English communication skills.

Responsibilities

• Receive incoming inquiries via phone and email and prioritize them promptly.
• Efficiently schedule service appointments based on priority and location.
• Maintain real-time updates on service tickets and relay delays to the Service Manager.
• Keep detailed physical and digital records of requests, tasks and assignments.
• Coordinate with onsite managers and technicians on progress and requests.
• Follow up with managers to ensure completed projects meet standards.
• Provide extensive administrative support to technicians.

Skills

Attention to detail

Microsoft Office Suite

English proficiency

Excellent communication

Valid Driver License

Education

Associate’s Degree

Bachelor’s Degree (preferred)

Job description

Career Opportunities with Intelli-Tec Security LLC

Careers At Intelli-Tec Security LLC

Current job opportunities are posted here as they become available.

Location

This position is 100% in-office and reports to our facility on site in Syosset, NY.

Job Summary

As a Customer Service Representative, you represent Intelli-Tec Security Services by being the voice over the phone to provide solutions and ensure that customers feel their needs have been met. You will be responsible for serving as a first point of contact for all internal and external customers’ inquiries and collaborate with both onsite facility managers and technicians to ensure smooth operations. To guarantee excellent customer service it is important to have gain in-depth knowledge of company products and programs as well as communicating effectively internally and externally.

Salary Range

$20.00 per hour - $24.00 per hour

Hours

Monday – Friday, 08:00am – 05:00pm

Responsibilities

• Receive incoming customer inquiries via phone and email and prioritize them appropriately to ensure critical issues are addressed promptly
• Efficiently schedule service appointments based on priority, availability and location
• Maintain real-time updates on service tickets and communicate delays or issues to the Service Manager
• Ensure detailed physical and digital record keeping of all incoming requests, tasks and technician assignments
• Collaborate with onsite facility managers and point of contact to communicate progress, delays or additional service requests
• Conduct follow-ups with onsite managers to ensure the completed projects meet all required standards
• Provide extensive administrative support to technicians, including ensuring they have the necessary resources to complete their tasks

Basic Qualifications

• 2-year Associate’s Degree
• Attention to detail with an ability to stay focused on assigned tasks
• Proficient in Microsoft Office Suite
• Full professional working proficiency in the English language
• Excellent communication skills both written and verbal
• Valid Driver License and clean driving record

Preferred Qualifications

• 1+ years of experience in a professional support role or equivalent military experience
• Bachelor’s Degree

What awaits you at Intelli-Tec Security:

• Benefits that include Medical, Dental, Vision, 401k, and PTO

Employer’s Disclaimer:

• All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
• This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
• This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.