On-Site Customer Support Rep — Dallas (Evenings/Weekends)

TopView Group; Dallas (TX); On-site; USD 16,000 - 23,000; Full time

Job summary

TopView Group is hiring for a Customer Service Representative to work on-site at our Dallas office. The role focuses on handling 100+ daily emails and live chats with accurate, professional responses, without phone calls.

Shifts include evenings and weekends; location requires on-site attendance. You will assist guests with reservations, changes, cancellations, and refunds within company policies, while coordinating with on-site teams to resolve issues and provide timely updates.

Qualifications

• High-volume email or live chat support experience.
• Strong written communication and attention to detail.
• Ability to manage multiple conversations while meeting productivity and quality expectations.

Responsibilities

• Answer product and ticket questions and assist with reservations, rescheduling, additional guests, cancellations, and refund requests within policy.
• Resolve issues: handle complaints, delays, and service disruptions; review booking details and escalate as needed.
• Prioritize active chats and emails; keep follow-ups moving.
• Send bulk texts and emails about cancellations, schedule changes, and updates; track responses.

Skills

Customer service experience

Written communication

Multitasking

Bilingual English/Spanish

Tools

Zendesk

Google Workspace

Job description

TopView Group is hiring for a Customer Service Representative to work on-site at our Dallas office. The role focuses on handling 100+ daily emails and live chats with accurate, professional responses, without phone calls.

Shifts include evenings and weekends; location requires on-site attendance. You will assist guests with reservations, changes, cancellations, and refunds within company policies, while coordinating with on-site teams to resolve issues and provide timely updates.