Customer Support Representative

Kalustyan Corporation; Union (NJ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive base and bonus

401k

Life Insurance / AD&D

12 Holidays

10 Vacation Days and more

Training

Job summary

Kalustyan Corporation is seeking a Customer Support Representative to engage with customers from Union, NJ. The role involves answering calls or emails, and maintaining in-depth knowledge of products and services to effectively assist clients.

Key duties include ensuring customer satisfaction, following up on purchases, and collaborating with internal teams to deliver solutions. The position is full-time and on-site with standard business hours.

Qualifications

• Interpersonal and customer service skills required.
• Analytical and problem-solving abilities essential.
• Multitasking and organizational skills needed.

Responsibilities

• Answer customer inquiries via phone or email.
• Engage with customers to maintain satisfaction across products/services.
• Escalate issues to appropriate teams when needed.
• Collaborate with CSRs and other departments to resolve queries.
• Follow up with clients to ensure continued satisfaction.

Skills

Interpersonal skills

Customer service

Analytical thinking

Multitasking

Communication

Team collaboration

Attentiveness

Problem solving

Education

High school diploma or GED

Job description

You must be authorized to work in the United States to be considered for this role.

Job title : Customer Support Representative

Employee Typxe : Full Time – Non-exempt

Job Type : On-site

Location : 855 Rahway Ave, Union NJ 07083

Reports to : Customer Support Manager

Job Description

The Customer Support Representative is responsible for engaging with customers on behalf of Kalustyan Corporation and its subsidiaries. Their duties include answering phone calls or emails from customers to answer questions, participating in meetings with the customer service team to discover new communication tactics and maintaining expert knowledge about company products or services to best help customers.

Essential Functions and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Customer Support Representative’s duty is to support customers. This main responsibility covers lots of duties, such as:

• Ensuring that customers are satisfied with products or services
• Following up with clients or customers to check that they’re still satisfied with any purchases
• Letting customers or clients know about additional products or services
• Determining the quickest, most effective ways to answer a client’s or customer’s questions
• Escalating queries and concerns
• Troubleshooting common issues with a product or service
• Working with a team of CSRs and other departments to find appropriate solutions

Other duties may be assigned.

Required Skills / Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Interpersonal and customer service skills
• Analytical and problem-solving skills
• Multitasking and organizational skills
• Ability to answer a high volume of calls and/or emails daily
• Ability to share work among a customer service team
• Attentiveness and patience
• Ability to find the positive in any situation

Education and Experience

• High school diploma or GED.
• Entry-level CSRs can start with no prior experience, especially if they have a degree
• 1– 3 years of experience in a customer facing role

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Schedule: Monday to Friday. 8:30am – 5:00pm

Supervisory Responsibilities :

• None

Travel : No

• Competitive base and bonus
• 401k
• Life Insurance / AD&D
• 12 Holidays
• 10 Vacation Days and more
• Training

Kalustyan Corporation is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, sexual orientation, veteran status, or marital status, or any other characteristic protected under federal, state or local law, where applicable.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial jobs, and to receive other benefits of employment. Please contact us to request accommodation, if needed.