On-Site Customer Support & Inventory Specialist

Stellar Industrial Supply; United States; On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer match

Paid time off and paid holidays

Gym reimbursement program

Employee Assistance Program (EAP)

Employee rewards program

HSA with company contribution

Job summary

Stellar Industrial Supply is seeking a Site Support Representative in Everett, WA to act as the on-site customer service resource at assigned locations. You will respond to inquiries, manage orders in the Prophet 21 ERP system, and coordinate with internal teams to ensure timely, accurate support.

The role requires strong communication, problem-solving, and organization, with regular local travel and a company vehicle provided for business use.

Qualifications

• High school diploma or equivalent required.
• Two to three years of customer service, warehouse operations, or related experience preferred.
• Experience in on-site, industrial, warehouse, or manufacturing environments preferred.
• Experience using ERP systems, Prophet 21 (P21) preferred.

Responsibilities

• Serve as the primary on-site point of contact for customer inquiries regarding orders, deliveries, products, and service requests.
• Monitor inventory levels, support vending and other automated inventory solutions, and coordinate with internal teams.
• Coordinate information across Account Managers, Customer Experience, Specialists, Solutions, and Operations.
• Follow customer policies, safety requirements, and maintain site access credentials.
• Maintain professionalism and deliver exceptional customer service on site.

Skills

Customer service

Communication

Organization

Microsoft Office

Education

High school diploma

Tools

Prophet 21

Job description

Stellar Industrial Supply is seeking a Site Support Representative in Everett, WA to act as the on-site customer service resource at assigned locations. You will respond to inquiries, manage orders in the Prophet 21 ERP system, and coordinate with internal teams to ensure timely, accurate support.

The role requires strong communication, problem-solving, and organization, with regular local travel and a company vehicle provided for business use.