On-Site Customer Success Specialist II — Order & Data Insights

Structured Communication Systems Inc; Oregon (WI); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Group life & AD&D insurance

Disability insurance

401(k)

Job summary

Structured Communication Systems is seeking a highly organized Customer Success Specialist II to join our Clackamas, Oregon team. You will manage the end-to-end order process, coordinate with customers and internal teams, and deliver accurate, on-time results.

You will leverage reporting tools and data insights to identify growth opportunities, optimize workflows, and ensure a high-quality customer experience. On-site role five days a week in Clackamas.

Qualifications

• HS diploma or GED required; 5+ years of related experience preferred.
• Strong knowledge of order management processes and data accuracy.
• Proven ability to communicate clearly with customers, account executives, and internal teams.

Responsibilities

• Serve as a central point of contact for customers and internal teams to ensure clear communication.
• Manage end-to-end order process from receipt to fulfillment and tracking.
• Provide regular updates on status, risks, and renewal opportunities to inform decisions.
• Develop and deliver customer reports and dashboards (usage metrics, KPIs).
• Support automation and workflows within monday.com and related tools.

Skills

Customer service

Order management

Data entry

Communication

Cross-functional collaboration

Education

HS diploma or GED

Tools

Sage 100

CRM

Power BI

Monday.com

Job description

Structured Communication Systems is seeking a highly organized Customer Success Specialist II to join our Clackamas, Oregon team. You will manage the end-to-end order process, coordinate with customers and internal teams, and deliver accurate, on-time results.

You will leverage reporting tools and data insights to identify growth opportunities, optimize workflows, and ensure a high-quality customer experience. On-site role five days a week in Clackamas.