Inside Support Specialist

Structured Communication Systems; Oregon (WI); On-site; USD 29,825 - 43,050; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Training and certifications

Job summary

A leading support services firm in Clackamas, Oregon is seeking an Inside Support Specialist to enhance the efficiency of the outside sales team. The role involves coordinating customer requirements, handling quotations, and maintaining the CRM system. Ideal candidates will have a high school diploma, several years in a customer service role, and experience with CRM tools like Salesforce. Competitive hourly compensation is offered, along with a supportive benefits package.

Qualifications

• High school diploma or equivalent, or five years related experience in customer service.
• Experience with CRM tools like Salesforce is preferred.
• Strong analytical and presentation skills.

Responsibilities

• Gather customer requirements and create quotations.
• Coordinate events, calls, e-mails, and appointments for Account Executives.
• Manage the complete Purchase Order life cycle.
• Monitor order progress and resolve customer issues.

Skills

Customer service orientation

Detail-oriented

Excellent communication

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Salesforce

Job description

Overview

Structured has an immediate opening for a detail-oriented and dynamic individual to join our team as an Inside Support Specialist located in Clackamas, Oregon.

As part of our team, you will play a key role in driving the success of our outside sales team by supporting the end-to-end sales process. You’ll work closely with account executives and internal technical teams to help identify and quantify customer requirements, develop accurate and timely quotes, and ensure a smooth handoff to delivery teams.

You will also be responsible for maintaining up-to-date and accurate information within Structured’s CRM system, including opportunity tracking, forecasting, and sales status updates. Your ability to coordinate across departments and deliver responsive, detail-oriented support will be essential to ensuring a seamless customer experience and achieving team sales goals.

(Must be able to work on-site in Clackamas, Oregon five days a week.)

Compensation

Compensation: $21.65 - $31.25 per hour

Essential Duties and Responsibilities

• Gather customer requirements and work with internal teams to create and deliver quotations.
• Plan, manage, coordinate and follow up on events, customer calls and e-mails, and appointments on behalf of Account Executives as directed.
• Manage Account Executive(s) calendars to prioritize customers and opportunities as directed.
• Manage the complete Purchase Order (PO) life cycle as directed.
• Work with engineers to generate Bills of Material (BOM) as needed.
• Provide complete, accurate and timely updating, forecasting and sales process status reports.
• Ensure accurate receipt of customer orders and seamless handoff to operations.
• Monitor order progress to ensure customer expectations for delivery are communicated and met.
• Investigate and resolve customer issues regarding product and service delivery; communicate status to team lead(s) and Account Executive(s) on a timely basis.
• Oversee customer cases and act as a single point of contact for the Service Desk as directed.
• Provide support for meetings to track progress on project milestones and resolve issues.
• Act as a point of contact between internal clients and outside clients.
• Manage aspects of project work and the overall execution of projects as directed.
• Ensure project and development efforts are documented.
• Maintain and organize customer database and project files in a timely manner.
• Assist in the investigation and reporting of logged time and service platform updates for projects and cases when requested.
• Participate in account planning as needed.
• Follow policies and procedures for tracking activities in Structured’s CRM/service delivery tools.
• Promote and maintain a high standard of customer service at all times.
• Maintain and develop accurate product and application knowledge.
• Maintain organizational effectiveness in a fast-paced environment and confidentiality.

Education and Experience

High school diploma or equivalent, or five years related experience and/or training; or equivalent combination of education and experience within customer service.

General Office Computer Skills

Experience with Microsoft Office Suite; experience with a CRM tool such as Salesforce.

Language Skills

Ability to read, analyze, and interpret quotes and reports; effectively present information and respond to questions from employees, management, vendors and customers.

Physical Demands

Work is generally sedentary; lifting up to 50 pounds; occasional travel to customer locations or events may be required.

Working Conditions

Office environment with standard equipment; occasional adjusted hours to meet needs. Reasonable accommodations available.

Benefits and Program Info

Our benefits package includes medical, dental, vision, group life and AD&D insurance, long and short-term disability, and 401(k). Training and certifications encouraged.

To apply, submit your application and resume by visiting our website at: https://structured.com/employment/job-application/

We are interested in all qualified candidates eligible to work in the United States. We are not able to sponsor visas.