On-Site Customer Success Rep — Packaging

Anchor Bay Packaging Corp; Cibolo (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

Anchor Bay Packaging Corp is seeking a full-time Customer Service Representative based in Cibolo, TX. The representative will be the primary point of contact for customers, handling inquiries, order tracking, and ensuring accurate communication.

The ideal candidate will have strong customer service skills, effective communication abilities, and experience in a fast-paced environment. This role is critical for maintaining customer satisfaction by coordinating with production and sales teams, ensuring timely updates on orders, and resolving issues.

Qualifications

• Demonstrated ability to deliver high-quality customer service.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks in a fast-paced setting.

Responsibilities

• Serve as a primary point of contact for customers.
• Respond to inquiries by phone and email.
• Enter and track orders in the system.
• Troubleshoot issues and coordinate with internal teams.
• Monitor customer satisfaction and follow up on concerns.

Skills

Customer service skills

Effective communication

Organizational skills

Attention to detail

Collaboration

Education

High school diploma or equivalent

Tools

CRM systems

ERP systems

Job description

Anchor Bay Packaging Corp is seeking a full-time Customer Service Representative based in Cibolo, TX. The representative will be the primary point of contact for customers, handling inquiries, order tracking, and ensuring accurate communication.

The ideal candidate will have strong customer service skills, effective communication abilities, and experience in a fast-paced environment. This role is critical for maintaining customer satisfaction by coordinating with production and sales teams, ensuring timely updates on orders, and resolving issues.