On-Site Customer Service Pro – Packaging & Fulfillment

Hood-Container-1; Walker (MI); Presencial; USD 40.000 - 55.000; Jornada completa

Descripción de la vacante

Hood Container Corporation in Walker, MI is seeking an on-site Customer Service Representative to serve as the primary contact between the company and customers. You will address inquiries, process orders, and collaborate with production, logistics, and sales to ensure accurate information and timely deliveries.

This role emphasizes documenting interactions in the CRM, handling multiple tasks in a fast-paced environment, and contributing to continuous improvement.

Formación

• High school diploma or equivalent.
• Proven experience in a customer service role within a manufacturing or industrial environment.
• Basic computer proficiency, including experience with CRM software and Microsoft Office applications.
• Strong verbal and written communication skills.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.

Responsabilidades

• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
• Assist customers with product information, order placement, order status updates, and issue resolution.
• Coordinate with internal departments such as production, quality control, and logistics to ensure accurate and timely order fulfillment.
• Document all customer interactions and transactions accurately in the customer relationship management (CRM) system.
• Identify and elevate complex issues to the appropriate teams while following up to ensure resolution.
• Provide feedback to management regarding recurring customer concerns and potential product improvements.
• Maintain up-to-date knowledge of company products, services, and policies to provide accurate information.
• Support the implementation of customer service policies and procedures to enhance service quality.

Conocimientos

Customer service

CRM software

Microsoft Office

Communication

Multitasking

Educación

High school diploma

Associate degree or higher

Herramientas

CRM systems

ERP systems

Descripción del empleo

Hood Container Corporation in Walker, MI is seeking an on-site Customer Service Representative to serve as the primary contact between the company and customers. You will address inquiries, process orders, and collaborate with production, logistics, and sales to ensure accurate information and timely deliveries.

This role emphasizes documenting interactions in the CRM, handling multiple tasks in a fast-paced environment, and contributing to continuous improvement.