On-Site Customer Service Team Lead - Coach & Elevate CX

Uline; Kenosha (WI); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Complete health insurance coverage

401(k) with 6% employer match

Bonus programs

Paid holidays and generous PTO

Tuition Assistance Program

Cafe onsite

On-site fitness center

Modern facilities

Job summary

Uline in Kenosha, WI, is seeking a Customer Service Team Lead to coach and empower representatives for fast, friendly, customer-focused support and effective issue resolution.

On-site role with strong growth potential and competitive hourly pay from $33 to $38, plus benefits and bonus programs. You will lead coaching sessions, monitor quality, and drive process improvements to enhance customer satisfaction.

Qualifications

• High School diploma or equivalent required; Bachelor's degree preferred.
• 3+ years of customer service experience.
• 2+ years in a leadership/supervisory role preferred.
• Effective communication skills.

Responsibilities

• Coach and develop Customer Service Representatives in product knowledge, policies and procedures and performance metrics.
• Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews.
• Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
• Facilitate team meetings and one-on-one sessions to communicate policy updates and provide training and coaching.
• Handle escalated customer issues and provide weekly support for customer interactions.

Education

High School diploma or equivalent

Bachelor's degree (preferred)

Job description

Uline in Kenosha, WI, is seeking a Customer Service Team Lead to coach and empower representatives for fast, friendly, customer-focused support and effective issue resolution.

On-site role with strong growth potential and competitive hourly pay from $33 to $38, plus benefits and bonus programs. You will lead coaching sessions, monitor quality, and drive process improvements to enhance customer satisfaction.