Customer Service Representative

SHIPPING PILOT LLC; Strongsville (OH); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Paid parental leave

401(k)

Educational assistance

Job summary

Shipping Pilot, located in Strongsville, OH, seeks a Customer Service Representative to be the frontline contact for clients in the logistics space. Expect on-site work, full-time hours approx. 40 per week, with peak-season staffing into 2027 and potential extension based on business needs.

The role emphasizes resolving inquiries, coordinating with warehouse/transport teams, and delivering proactive, professional service. Bachelor's preferred; 2+ years in warehouse/logistics support.

Qualifications

• 2+ years in a customer support role in a warehouse or logistics setting.
• Strong client relationship management and communication skills.
• Bachelor's degree in business administration, logistics, or related field preferred.

Responsibilities

• Serve as primary contact for client inquiries and requests.
• Maintain professional communication via phone, email, and other channels.
• Process and track orders, ensuring accuracy and timely fulfillment.
• Coordinate with warehouse and transportation teams to manage flow of goods.
• Address and resolve client issues, including shipment delays.
• Prepare and maintain records of client interactions and transactions.
• Generate reports on service performance and identify improvements.
• Develop and maintain relationships with clients.

Skills

Customer service

Communication

Logistics knowledge

Education

Bachelor's degree in business or logistics

Tools

CRM software

Order processing systems

Job description

Description

Customer Service Representative

Shipping Pilot is seeking an experienced and self-motivated Customer Service Representative to join our growing team. As a Customer Service Representative, you will be the frontline representative of our company, ensuring a seamless and positive experience for our clients in the logistics industry. Your primary responsibilities will include handling customer inquiries, resolving issues efficiently, and providing clear and proactive communication. This role requires a detail-oriented individual who thrives in a fast-paced environment and is dedicated to delivering exceptional service.

This is an on-site position located in Strongsville, OH. The position will begin as full-time, approximately 40 hours per week, five days per week. Full-time hours are expected through our peak season and into early 2027. Following Q1 2027, hours may be adjusted based on business volume and operational needs. There is potential for the position to remain full-time beyond Q1 based on continued business needs.

Key Responsibilities

• Serve as the primary contact for client inquiries and requests.
• Maintain clear, professional, and timely communication with clients via phone, email, and other channels.
• Process and track orders, ensuring accuracy and timely fulfillment.
• Coordinate with warehouse and transportation teams to manage the flow of goods and address any disruptions.
• Address and resolve client issues, including shipment discrepancies, delays, and other service-related challenges.
• Liaise with internal departments to find solutions and provide updates to clients.
• Prepare and maintain accurate records of client interactions and transactions.
• Generate regular reports on service performance, identifying areas for improvement.
• Develop and maintain strong, positive relationships with clients.
• Understand clients’ business needs and logistics requirements to provide tailored solutions.
• Proactively communicate with the customers if there are any concerns, delays, etc.
• Ability to work cross-functionally within Shipping Pilot and our customers.
• Other duties as assigned.

Qualifications

• At least 2 years of experience in a customer support role in a Warehouse environment.
• Proven track record in client relationship management within warehouse or logistics settings, showcasing adeptness in project management practices.
• Bachelor's degree in business administration, logistics, supply chain management, or a related field ~ Preferred

Why Join Shipping Pilot:

• Competitive compensation: $20-25/hour.
• Comprehensive benefits: Paid time off, paid holidays, paid parental leave, 401(k), educational assistance*
• Growth potential: We're committed to your development and offer opportunities to expand your skill set.

Shipping Pilot is an Equal Opportunity Employer.Applicants must successfully pass a background check.