Logistics Customer Service Specialist

Penske; Beachwood (OH); On-site; USD 42,000 - 60,000; Full time

Job summary

Penske Logistics in Beachwood, OH is seeking a Customer Service Associate to monitor delivery schedules, enter orders in the TMS, and work with carriers to ensure on-time deliveries. The role emphasizes clear communication with internal teams and customers to support timely, accurate logistics.

The position requires at least 1 year in customer service, Excel and Outlook proficiency, and flexibility to cover multiple shifts.

Responsibilities

• Use TMS system to enter & process customer orders
• Work closely with common carriers to ensure on-time deliveries by checking shipment status daily and maintaining transportation relationships
• Communicate with associates from other shifts
• Complete daily logs and checklists
• Work with customer to resolve any transportation issues
• Identify cost savings opportunities for the customer
• Other projects and tasks as assigned by supervisor

Job description

Penske Logistics in Beachwood, OH is seeking a Customer Service Associate to monitor delivery schedules, enter orders in the TMS, and work with carriers to ensure on-time deliveries. The role emphasizes clear communication with internal teams and customers to support timely, accurate logistics.

The position requires at least 1 year in customer service, Excel and Outlook proficiency, and flexibility to cover multiple shifts.