On-Site Customer Service Specialist (Part-Time)

Domino; Denton (TX); On-site; USD 17,000 - 22,000; Part time

Job summary

SmartRecruiters, Inc. is seeking a friendly Customer Service Representative to join our Denton team at 2317 W University Dr. You will handle inquiries via phone, email, and in-person interactions and work closely with other departments to ensure customer satisfaction.

Responsibilities include processing orders and refunds, maintaining product knowledge, and documenting interactions in the system. Prior customer service experience is preferred; high school diploma required.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills essential.
• Experience in customer service preferred.
• Ability to work on-site at Denton location (2317 W University Dr).

Responsibilities

• Respond to customer inquiries via phone, email, and in-person interactions.
• Address and resolve customer complaints in a timely and professional manner.
• Process orders, refunds, and exchanges accurately.
• Maintain up-to-date knowledge of products, services, and company policies.
• Collaborate with other departments to ensure customer satisfaction.
• Document customer interactions and update customer records in our system.
• Identify and elevate complex issues to appropriate team members when necessary.

Skills

Verbal communication

Written communication

Problem solving

Multitasking

Empathy

Customer service software

Basic computer skills

Education

High school diploma or equivalent

Tools

Customer service software

Job description

SmartRecruiters, Inc. is seeking a friendly Customer Service Representative to join our Denton team at 2317 W University Dr. You will handle inquiries via phone, email, and in-person interactions and work closely with other departments to ensure customer satisfaction.

Responsibilities include processing orders and refunds, maintaining product knowledge, and documenting interactions in the system. Prior customer service experience is preferred; high school diploma required.