On-Site Customer Support Specialist

Domino's Franchise; Denton (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Domino's Franchise in Denton, TX is seeking a friendly Customer Service Representative to join our team at 2317 W University Dr. You will respond to inquiries via phone, email, and in person, resolve complaints, and process orders and returns.

Knowledge of products, services, and policies is essential to maintain high customer satisfaction. Ideal candidates will have strong communication and problem-solving skills, be detail-oriented, and able to multitask in a fast-paced environment.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in customer service software and basic computer skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Patient and empathetic approach to customer interactions.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person interactions.
• Address and resolve customer complaints in a timely and professional manner.
• Process orders, refunds, and exchanges accurately.
• Maintain up-to-date knowledge of products, services, and company policies.
• Collaborate with other departments to ensure customer satisfaction.
• Document customer interactions and update customer records in our system.
• Identify and elevate complex issues to appropriate team members when necessary.
• Contribute to a positive team environment and support colleagues as needed.

Skills

Verbal communication

Written communication

Problem solving

Attention to detail

Customer service software

multitasking

Empathy

Education

High school diploma or equivalent

Job description

Domino's Franchise in Denton, TX is seeking a friendly Customer Service Representative to join our team at 2317 W University Dr. You will respond to inquiries via phone, email, and in person, resolve complaints, and process orders and returns.

Knowledge of products, services, and policies is essential to maintain high customer satisfaction. Ideal candidates will have strong communication and problem-solving skills, be detail-oriented, and able to multitask in a fast-paced environment.