On-Site Customer Service Specialist — Global Packaging

Manay CPA; Solon (OH); In loco; USD 50.000 - 55.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive compensation

Comprehensive benefits

Descrizione del lavoro

Manay CPA is hiring a Customer Service Representative for a leading multinational packaging solutions company. This full-time, on-site role is based in Solon, Ohio, offering competitive compensation, comprehensive benefits, and long‑term career growth.

You will serve as the main contact for customer inquiries, manage orders in Monday.com and QuickBooks Online, and support multiple departments in a fast-paced, customer‑focused environment.

Competenze

• High school diploma or GED required; degree in Business or Communications is a plus.
• Experience in customer service, logistics or distribution is advantageous.
• Hands-on experience with sales order entry and data management across systems.
• Exposure to inventory coordination and supplier ordering to support orders.
• Strong Excel skills; familiarity with Monday.com and QuickBooks Online preferred.
• Working knowledge of SAP; Salesforce or Dropbox experience is a plus.
• Excellent attention to detail and ability to communicate professionally.

Mansioni

• Serve as main contact for customer inquiries and project status updates.
• Provide prompt, professional responses and assist in issue resolution.
• Intake and organize customer orders; manage sales orders in Monday.com.
• Maintain data accuracy across platforms including QuickBooks Online and Dropbox.
• Support finance with invoice generation and order follow-ups.
• Coordinate with logistics and warehouse teams to align inventory with orders.
• Provide general administrative support to the customer service team.

Conoscenze

Excel

Monday.com

QuickBooks Online

SAP

Salesforce

Dropbox

Data management

Order entry

Customer service

Attention to detail

Verbal & written communication

Formazione

High school diploma or GED

Business/Communications degree (plus)

Strumenti

SAP

Salesforce

Monday.com

QuickBooks Online

Excel

Dropbox

Descrizione del lavoro

Manay CPA is hiring a Customer Service Representative for a leading multinational packaging solutions company. This full-time, on-site role is based in Solon, Ohio, offering competitive compensation, comprehensive benefits, and long‑term career growth.

You will serve as the main contact for customer inquiries, manage orders in Monday.com and QuickBooks Online, and support multiple departments in a fast-paced, customer‑focused environment.