On-Site Customer Service & Scheduling Specialist

Atlantic Blue Water Services; Westminster (MD); On-site; USD 26,000 - 29,000; Full time

Job summary

Atlantic Blue Water Services is seeking a Customer Service Representative to join our Westminster, Maryland team. This on-site, office-based role supports customers, technicians, dispatch, and management to keep service operations running smoothly.

Responsibilities include answering calls, scheduling appointments, data entry, and maintaining detailed customer records while delivering friendly, professional support in a fast-paced environment.

Qualifications

• Customer service experience in a fast-paced environment.
• Excellent communication and active listening skills.
• Proficiency with Microsoft Office and data entry.

Responsibilities

• Answer incoming customer phone calls promptly, professionally, and courteously.
• Provide accurate information regarding services, appointments, and customer accounts.
• Make outbound calls to incoming leads and follow up with existing customers.
• Schedule and coordinate service appointments accurately and efficiently.
• Work closely with dispatch and field technicians to ensure efficient scheduling and communication.
• Perform data entry and maintain accurate and detailed customer records in company systems.
• Communicate clearly and professionally with customers, technicians, office staff, and management.
• Listen to customer questions, concerns, and complaints and respond with a positive, solution-focused approach.
• Maintain confidentiality of customer and company information.

Skills

Customer service

Communication

Data entry

Microsoft Office

Tools

Microsoft Office

Job description

Atlantic Blue Water Services is seeking a Customer Service Representative to join our Westminster, Maryland team. This on-site, office-based role supports customers, technicians, dispatch, and management to keep service operations running smoothly.

Responsibilities include answering calls, scheduling appointments, data entry, and maintaining detailed customer records while delivering friendly, professional support in a fast-paced environment.