Customer Service & Scheduling Specialist

Western Industries-North, LLC in; Hyattsville (MD); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Paid time off

Company-paid training

Growth opportunities

Awards and recognition

Job summary

Western Pest Services is seeking a Customer Service Representative (Administrative) at our Hyattsville, MD location. You will be the critical link between customers and service technicians, coordinating schedules and resolving issues to ensure a quality experience.

Responsibilities include handling inquiries, managing administrative requests, and assisting with scheduling. The role offers comprehensive benefits and opportunities for growth within a collaborative, fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Excellent phone etiquette and professional demeanor.
• Ability to work in a high-volume, fast-paced environment.
• Strong organizational skills and multi-tasking ability.
• Knowledge of MS Office and customer service principles.

Responsibilities

• Provide exceptional customer service and a quality experience to internal and external clients.
• Prioritize, plan and complete daily tasks, special projects, and assignments.
• Facilitate accounts receivable and collection efforts.
• Manage administrative requests and tasks.
• Provide proactive customer follow-up in a timely manner.
• Deliver accurate service and sales information.
• Maintain accurate records utilizing customer service software applications.
• Respond to leads and referrals.
• Partner with management to manage expectations and meet deadlines.
• Assist in scheduling of service routes and produce timely reports.

Skills

Customer service

Communication

Multitasking

Organization

Problem solving

Interpersonal skills

Education

High school diploma or equivalent

Tools

MS Office (Word/Excel/Outlook)

Job description

Western Pest Services is seeking a Customer Service Representative (Administrative) at our Hyattsville, MD location. You will be the critical link between customers and service technicians, coordinating schedules and resolving issues to ensure a quality experience.

Responsibilities include handling inquiries, managing administrative requests, and assisting with scheduling. The role offers comprehensive benefits and opportunities for growth within a collaborative, fast-paced environment.