Elite Customer Experience Specialist

Seaside Plumbing Inc; Northern (KY); Hybrid; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Life insurance

401(k) match

Bonuses

Profit sharing

Paid time off

Training

Job summary

Seaside Plumbing Inc. is hiring for a high-energy customer experience role based in Bishopville, Maryland. You will handle calls, emails, and chats to schedule service needs, creating a warm and professional impression with every interaction.

The position emphasizes empathy, urgency, and clear communication. Requirements include 1+ years of customer service, strong typing and data entry, and the ability to navigate multiple systems in a fast-paced environment.

Qualifications

• High school diploma or GED is required.
• 1+ years of customer service experience (call center experience a plus).
• Strong written and verbal communication skills.
• Ability to navigate multiple systems efficiently.
• Strong data entry and typing skills.
• Strong problem-solving and follow-up skills.
• Basic computer skills (Microsoft Office/Google Drive).
• Ability to assess situations quickly and act accordingly.

Responsibilities

• Answer incoming calls and assist customers with scheduling and service needs.
• Create a warm, professional, and reassuring experience for every caller.
• Handle inbound and outbound communication via phone, email, and chat.
• Follow up with customers to ensure needs are met and expectations are clear.
• Navigate multiple systems to input and manage customer information.
• Turn frustrated or uncertain customers into confident, loyal ones.
• Work closely with dispatch and field teams to ensure smooth operations.
• Maintain speed, accuracy, and attention to detail in a fast-paced environment.

Skills

Verbal and written communication

Data entry

Typing skills

Multitasking

Customer service mindset

Education

High School Diploma or GED

Job description

Seaside Plumbing Inc. is hiring for a high-energy customer experience role based in Bishopville, Maryland. You will handle calls, emails, and chats to schedule service needs, creating a warm and professional impression with every interaction.

The position emphasizes empathy, urgency, and clear communication. Requirements include 1+ years of customer service, strong typing and data entry, and the ability to navigate multiple systems in a fast-paced environment.