On-Site Customer Service Pro — Costa Mesa

Mission Critical Electronics LLC; Costa Mesa (CA); On-site; USD 32,000 - 37,000; Full time

Job summary

Mission Critical Electronics LLC in Costa Mesa, CA is seeking a Customer Service Representative to be the primary contact for customers, addressing inquiries and resolving issues with accuracy and courtesy.

The role requires excellent English communication, experience in customer service, and competency with CRM software and Microsoft Office. It is an on-site position offering hourly pay between $23 and $27.

Qualifications

• High school diploma or equivalent.
• Proven experience in a customer service role or related field.
• Excellent verbal and written communication skills in English.
• Basic computer proficiency, including familiarity with CRM software and Microsoft Office applications.
• Ability to handle multiple tasks and work in a fast-paced environment.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat channels.
• Identify and assess customers' needs to achieve satisfaction and provide appropriate solutions or elevate issues when necessary.
• Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints.
• Collaborate with internal departments such as sales, technical support, and billing to resolve customer issues efficiently.
• Follow up with customers to ensure their issues have been resolved and gather feedback to improve service quality.
• Stay informed about company products, services, policies, and procedures to provide accurate information.
• Contribute to the development of customer service policies and procedures to enhance operational efficiency.

Skills

Customer service experience

Verbal communication

Written communication

Multitasking

Adaptability

Education

High school diploma

Associate or Bachelor’s degree preferred

Tools

CRM software

Microsoft Office

Job description

Mission Critical Electronics LLC in Costa Mesa, CA is seeking a Customer Service Representative to be the primary contact for customers, addressing inquiries and resolving issues with accuracy and courtesy.

The role requires excellent English communication, experience in customer service, and competency with CRM software and Microsoft Office. It is an on-site position offering hourly pay between $23 and $27.