Customer Service Pro: Fast-Paced Support & Resolution

Smart Care Equipment Solutions; Anaheim (CA); On-site; USD 30,000 - 36,000; Full time

Job summary

Smart Care Equipment Solutions is seeking a Customer Service Agent in Anaheim, CA to handle inbound calls and emails for service and sales, enter data into service databases, and coordinate with dispatch, billing, parts, and field teams.

The role is on-site, requires a high school diploma and at least 2 years of customer service, and proficiency with Windows-based apps and multiple software platforms. Strong communication and independent work ethic are essential.

Qualifications

• High school diploma or equivalent.
• Minimum 2 years of customer service experience in a fast-paced environment.
• Proficient in computer systems and able to navigate multiple software platforms.

Responsibilities

• Respond to inbound customer calls and emails regarding service and sales requests.
• Gather and accurately enter customer information in real-time into service databases.
• Identify the nature of service requests, including equipment type, warranty status, and service geography.
• Track and categorize customer inquiries, complaints, and follow-up actions to ensure resolution.
• Collaborate cross-functionally with departments such as dispatch, billing, parts, credit, and field management.
• Make outbound calls as needed to provide updates or obtain additional customer information.
• Support accurate service delivery and exceed customer expectations with each interaction.
• Performs other tasks as directed by the supervisor.

Skills

Customer service experience

Excellent communication skills

Time management

Independent work

Multitasking ability

Education

High school diploma or equivalent

Tools

Microsoft Windows-based applications

Proprietary systems

Job description

Smart Care Equipment Solutions is seeking a Customer Service Agent in Anaheim, CA to handle inbound calls and emails for service and sales, enter data into service databases, and coordinate with dispatch, billing, parts, and field teams.

The role is on-site, requires a high school diploma and at least 2 years of customer service, and proficiency with Windows-based apps and multiple software platforms. Strong communication and independent work ethic are essential.