Outbound Call Center Representative

Randstad USA; San Antonio (TX); On-site; USD 29,000 - 33,000; Full time

Job summary

Randstad USA in San Antonio is hiring 500 contractors for an 8–12 month, fully in-office concierge project to validate appointments for top businesses.

Shifts are 7am–4pm or 4pm–1am, with 1st/2nd shift pay rates at $22.68/hr and $24.38/hr respectively. In-office role with free parking, requiring a HS diploma and a fast 30-minute interview.

Qualifications

• High school diploma or GED required.
• Customer service experience, preferably phone-based (call center).
• Background in hospitality, hotel concierge, help desk, or personal assistant roles is a plus.

Responsibilities

• Make 100% outbound calls to clients to validate appointments and reservations on behalf of a third-party user.
• Conduct concierge-style verification and complete questionnaires and scorecards for the businesses supported.
• Meet KPIs and metric standards, with at least 90% performance targets.

Skills

Call Center Support

Outbound Calls

Concierge

Education

High School

Job description

Join our team in San Antonio as an Outbound Customer Service Representative! We’re hiring 500 contractors for a 8–12 month fully in-office concierge project validating appointments for top businesses.

• Pay: $22.68/hr (1st shift), $24.38/hr (2nd shift). OT options!
• Location: San Antonio, TX (Fully in office, free parking)
• Shifts: 7am–4pm OR 4pm–1am (5 days/wk, schedule flexibility required).
• Requirements: HS Diploma/GED, customer/concierge background, fast 30-min virtual interview.

• salary: $21 - $22.68 per hour
• shift: First
• work hours: 7 AM - 4 PM
• education: High School

Job Responsibilities:

• Calls will be 100% outbound to clients that the business is supporting (restaraunts, hotels, local and large businesses, doctors offices, airlines, etc) to validate appointments and reservations on behalf of a third-party user.
• This will be a concierge-style verification role.
• Will be asked to complete questionnaires and scorecards for the businesses they support
• KPIs and metrics will be expected for this role, and all contractors will be expected to meet at least 90% of the metric standards set for the role.

Qualifications:

All highly preferred, but not required at the moment.

• A high school deploma or GED is REQUIRED (the only exception to the above
• Customer service experience, preferably phone-based (call center) support
• Background in hospitality, hotel concierge, help desk, or personal assistant roles is a strong plus

Essential Functions

• working weekends

Skills

• Call Center Support
• Outbound Calls
• Concierge

Qualifications

• Years of experience: 2 years
• Experience level: Entry Level

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Experience

• Entry Level
• 2 years

Education

• High School