On-Site Customer Service & Order Support Specialist

O'Neal Steel LLC; Cedar Falls (IA); On-site; USD 38,000 - 52,000; Full time

Job summary

O’Neal Manufacturing Services in Cedar Falls, IA is seeking a full-time On-site Sales Support specialist to assist order entry, customer assistance, and web site support via chat, phone, or email. You will help prepare reports, back up sales reps, and route inquiries to appropriate departments while ensuring accurate, timely processing and excellent service.

A 2-year or 4-year degree or equivalent experience is required, with proficiency in MS Office and basic ERP familiarity.

Qualifications

• 2 years: Previous order entry and customer care experience.
• Proficient in MS Excel, MS Word, MS Outlook.
• Experience with ERP system, preferred.
• Able to work in a high-paced environment.
• Strong organizational skills and attention to detail.
• 2- or 4-year degree, or equivalent experience,required.
• Speak conversational English.

Responsibilities

• Provide customer support via web chat, phone and/or email.
• Assist in the preparation of reports and recording keeping regarding E-Commerce sales.
• Assists sales representatives in expediting and follow-up of orders.
• Assist with incoming customer calls by directing them to the appropriate individual or department needed to resolve problems or complaints.
• Provide support to the sales staff in its effort to give customers the best possible quality and service.
• Quality Responsibility: Responsible for providing error-free work to all internal and external customers as related to the output of their position.

Skills

Conversational English

Education

2- or 4-year degree, or equivalent

Tools

MS Excel

MS Word

MS Outlook

ERP system

Job description

O’Neal Manufacturing Services in Cedar Falls, IA is seeking a full-time On-site Sales Support specialist to assist order entry, customer assistance, and web site support via chat, phone, or email. You will help prepare reports, back up sales reps, and route inquiries to appropriate departments while ensuring accurate, timely processing and excellent service.

A 2-year or 4-year degree or equivalent experience is required, with proficiency in MS Office and basic ERP familiarity.