Customer Service Rep - O'Neal Manufacturing Services

O'Neal Steel LLC; Cedar Falls (IA); On-site; USD 38,000 - 52,000; Full time

Job summary

O’Neal Manufacturing Services in Cedar Falls, IA is seeking a full-time On-site Sales Support specialist to assist order entry, customer assistance, and web site support via chat, phone, or email. You will help prepare reports, back up sales reps, and route inquiries to appropriate departments while ensuring accurate, timely processing and excellent service.

A 2-year or 4-year degree or equivalent experience is required, with proficiency in MS Office and basic ERP familiarity.

Qualifications

• 2 years: Previous order entry and customer care experience.
• Proficient in MS Excel, MS Word, MS Outlook.
• Experience with ERP system, preferred.
• Able to work in a high-paced environment.
• Strong organizational skills and attention to detail.
• 2- or 4-year degree, or equivalent experience,required.
• Speak conversational English.

Responsibilities

• Provide customer support via web chat, phone and/or email.
• Assist in the preparation of reports and recording keeping regarding E-Commerce sales.
• Assists sales representatives in expediting and follow-up of orders.
• Assist with incoming customer calls by directing them to the appropriate individual or department needed to resolve problems or complaints.
• Provide support to the sales staff in its effort to give customers the best possible quality and service.
• Quality Responsibility: Responsible for providing error-free work to all internal and external customers as related to the output of their position.

Skills

Conversational English

Education

2- or 4-year degree, or equivalent

Tools

MS Excel

MS Word

MS Outlook

ERP system

Job description

Job Details

Posting Details

Posted on November 10, 2026

Locations

Showing 1 location Cedar Falls, IA 50613, USA

• On-site
• Sales
• Full-Time
• Requisition #: CUSTO011891

Description

Build A Career That’s Made to Last.

O’Neal Manufacturing Services is one of the largest family-owned metal fabrication companies in the United States. For over 100 years, we’ve built more than just metal – we’ve built trust, careers, and lasting relationships. We are committed to helping every team member grow, learn, and achieve more.

Let’s Build Things – Together.

Position Summary: Provide customer service, to include order entry, order assistance, and web site support, via web chat, phone calls, or internal communication.

Duties and Responsibilities

• Provide customer support via web chat,phoneand/or email.
• Assistin the preparation of reports andrecording keepingregardingE-Commerce sales.
• Assistsales representatives in expediting andfollow ‑ upof orders.
• Assistwith incoming customer calls by directing them to theappropriate individualor department needed to resolve problems or complaints.
• Provide support to the sales staff initseffort to give customers the best possible quality and service.
• Quality Responsibility: Responsible for providing error-free work to all internal and external customers as related to the output of their position.

Skills and Qualifications

• Proficient in MS Excel, MS Word, MS Outlook.
• Experience with ERP system, preferred.
• Able to work in a high-paced environment.
• Strong organizational skills and attention to detail.
• 2- or 4-year degree, or equivalent experience,required.
• Speak conversational English.

Physical Requirements

• A bility to lift 20 lbs. as needed.
• Ability to bend, stand, climb,twistand stoop for extended periods of time.
• Ability to perform sedentaryworkincluding sitting for extended periods of time.
• Ability tooperatestandard office equipment.
• Havegoodvision of 20/30 with corrective lenses.
• Ability tomaintaincoordination of hand and finger movements to grasp and manipulate objects with precision.
• Travel as needed toaccomplishdesired results. Overnight travel may berequiredoccasionally.

Subject to environmental conditions that occur indoors and outdoors which includes but is not limited to exposure to changing temperatures, loud noises, vibration from use of equipment and the following:

• Hazards: Variety of physical conditions, such as proximity to moving mechanical parts, electrical current, exposure to highheator exposure to chemicals.
• Atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin – fumes, odors, dust, mist,gasesor poor ventilation.
• Oils: there is air and/or skin exposure to oils and other cutting fluids.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Qualifications

Experience

Required

2 years: Previous order entry and customer care experience.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.